Virtual Assistance

Customer-focused professional with experience in customer service, healthcare administration, and virtual support roles. Skilled in handling inbound and outbound calls, email correspondence, appointment scheduling, patient coordination, insurance verification, and administrative support. Experienced in resolving customer and patient inquiries, managing records accurately, and delivering exceptional service in fast-paced environments. Proficient in using CRM and healthcare management systems, including AthenaOne, Epic, NextGen, Salesforce, Zendesk, Citrix, RingCentral, HHAeXchange, and Homecare Homebase. Recognized for strong communication, problem-solving, multitasking, and organizational skills, with the ability to build positive relationships with customers, patients, providers, and team members while maintaining professionalism and confidentiality.

Detail-oriented and compassionate Medical Assistant with extensive experience in healthcare administration, patient scheduling, insurance verification, medical billing, claims management, and patient support. Skilled in coordinating appointments, managing patient records, processing referrals and prior authorizations, and assisting patients with billing and insurance-related inquiries. Experienced in handling high-volume inbound and outbound communications while maintaining professionalism, accuracy, and confidentiality. Proficient in Electronic Health Records (EHR) and healthcare management systems, including AthenaOne, Epic, NextGen, HHAeXchange, Homecare Homebase, Salesforce, Zendesk, Citrix, and RingCentral. Strong ability to multitask, prioritize tasks effectively, maintain accurate documentation, and support healthcare providers in delivering quality patient care. Known for excellent communication, customer service, and problem-solving skills, with a commitment to providing exceptional patient experiences and ensuring smooth day-to-day clinical and administrative operations. Adaptable, reliable, and dedicated to maintaining compliance with HIPAA regulations and healthcare industry standards.

Patient Care Coordination Scheduled appointments and managed patient intake and registration. Verified insurance eligibility and obtained prior authorizations. Coordinated referrals and communicated with patients regarding care plans and follow-up appointments. Maintained accurate patient records and ensured HIPAA compliance. Assisted patients with billing, insurance inquiries, and account-related concerns. Provided exceptional customer service through phone, email, and virtual communication channels.