I am a licensed professional teacher with three years of experience in private schools from 2016 to early 2019. In mid-2019, I transitioned into the BPO industry, where I worked as a Customer Service Consultant for an e-commerce company and later as a Customer Retention Specialist for a mobile service provider until 2021.
In 2022, I moved into the virtual support space, working as a Virtual Administrative Assistant and Remote Healthcare Assistant/Receptionist. In these roles, I managed patient communications, medical records, fax workflows, prescription refill requests, and referrals. Additionally, I took on leadership responsibilities, including training and managing a virtual team, as well as developing office documentation and training materials to support operations.
Experience: Less than 6 months
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