Executive Assistant/Customer Service Representative - Team Leader

Overview

Looking for part-time work (4 hours/day)

at $7.48/hour ($720.00/month)

Bachelors degree

Last Active

June 23rd, 2026 (2 days ago)

Member Since

October 13th, 2021

Profile Description

In today's fast-paced world, where efficiency is paramount, I specialize in optimizing time-saving and cost-effective measures to help businesses thrive. With extensive experience as an Executive Assistant and Airbnb Property Manager, I streamline operations, enhance productivity, and manage properties to maximize revenue and guest satisfaction.
Whether you need technical expertise or creative solutions, I am dedicated to bringing value and ensuring your success.

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I go by Joyce S. Arquines and I'm 29 years old. My expertise lies in being an Amazon FBA Product Research Specialist. I'm adept at various tasks within the Amazon e-commerce realm, including Product Research, Keyword Research, Product Listing Creation & Optimization, Supplier Sourcing, and Customer Service. Additionally, I bring to the table a year of experience as an Executive Assistant and Airbnb property manager.

 EXPERIENCES

Customer Wellbeing Executive - Team Lead
December 2, 2025- March 2026


Conduct regular 1:1s with agents
Support development through tailored plans and coaching
Track performance weekly/quartly against KPIs
Provide real-time feedback and address challenges quickly
Monitor key metrics:

- Messages per agent
- Conversations handled
- CSAT
- Quality Score
- Backlog

Marketing SpecialistFreelanceJun 2023 to Jul 2024 · 1 yr 2 mos
Remote
Ran marketing campaigns in the iGaming industry to attract new customers and increase player engagement.- Managed CRM efforts to convert, retain, and reactivate players, leading to better customer loyalty.- Analyzed trends to align with company goals and created engaging promotions to boost customer acquisition.

June 2023-April 2024
Odyssey Test Preparation
Executive Assistant

Coordinate with students to understand their needs and match them with appropriate tutors. Handle emails, phone calls, and inquiries from students and tutors.Schedule appointments, meetings, and classes for the tutors.Administrative Tasks, including creating email marketing. Enter data related to student progress, tutor availability, and other relevant information into databases. Ensure a positive customer experience by addressing inquiries promptly and professionally participate in professional development to enhance skills and knowledge.

September 2023-April 2024
Airbnb Property Manager

Respond to guest inquiries and booking requests promptly.Manage reservations, including check-in and check-out procedures.Coordinate and oversee cleaning services between guest stays.Schedule and manage maintenance or repairs as needed.Keep track of household items, supplies, and amenities.Collect feedback and make improvements based on guest suggestions.Analyze occupancy rates, pricing trends, and guest satisfaction metrics.Collaborate with cleaning services, maintenance professionals, and other vendors.

 (January 2021-October 2023)
Amazon Product Researcher

Create a Daily Product Sourcing Plan/Strategy;
Search, analyze, and evaluate online suppliers and their product categories/product range, in line with the company’s profit and sales targets as well as budget;
Consider various criteria in searching and choosing products, including competitor data, sales data, market/consumer trends, buying behavior, associated risks, and overall business environment (such as pandemic);
Create product mix strategy, considering stock levels per peak seasons, special events, and supplier lead time;
Analyze profit performance of products and evaluate profitability trends as well as pricing strategy, using various tools such as Keepa, FBA Multi-Tool, BuyBotPro, and SAS;
Track and analyze trends on products consumption; and
Other related tasks in support of business operations.

(October 2018-October 2020)
English as Second Language Teacher - 51talk Philippines 

Teaching English to Chinese students (3-60 years old) through a technical medium 
Maximize time management and facilitate learning growth for the student by undergoing training and teaching certifications. 

 (December 2018-May 2019)
Customer Service Representative - Teletech Pampanga

Provide customer care through Inbound calls from US-based account.
Cordinate with customer service agents, team leaders, training heads and operations management for optimization of the account.

PERSONAL SKILLS AND TRAITS
Eager to Learn
Highly DetailedResults-Oriented
Diligent and Organized
Problem Solver
Highly Trainable

SKILLS
Marketing Strategy
Customer Service
Product Research
Product Listing Creation & Optimization
Inventory Management
Basic Graphic Design
Keepa Utilization
Various Tools and Apps Utilization

Take your business to a whole another level with my arsenal of finance, administration, virtual assistance, and customer service skills.