Virtual Assistant |Quality Assurance Specialist|Case Manager

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,161.60/month)

Bachelors degree

Last Active

July 1st, 2026 (21 days ago)

Member Since

October 4th, 2021

Profile Description

I have over 10 years of experience in the BPO industry, beginning as a phone representative where I consistently handled high-volume inbound calls, managing up to 8 calls in queue per minute. I developed a strong foundation in sales, with extensive training in upselling products and services after successfully resolving customer concerns.

My background also includes technical support, where I provided clear, step-by-step guidance to customers to resolve complex technical issues. I later transitioned into chat and email support, managing up to 5 simultaneous chat conversations while ensuring accuracy and attention to detail, and responding to a minimum of 8 emails per hour with professionalism and clarity.

I advanced into a Quality Assurance Specialist role, where I monitored agent calls to ensure accuracy, compliance, and excellent customer service. In this position, I also managed company social media platforms and reseller ratings, responding to customer inquiries, comments, and feedback across multiple channels.

In addition to my BPO experience, I have worked as a Medical Virtual Assistant and Case Manager for Westcoast Wound and Skin Care and medical offices in Manhattan. My responsibilities included patient intake, coordinating provider schedules and routes, assigning patients to appropriate providers, communicating with patients, home health agencies, and referring offices, and ensuring that all scheduled patients were seen in a timely manner. I also supported providers by ensuring concise and accurate medical documentation following patient visits.

I am a graduate with a Bachelor's degree in Nursing, which strengthens my clinical understanding and ability to work effectively in medical and home health settings. My nursing education, combined with hands-on experience in wound care and case management, allows me to support providers with both administrative efficiency and medical insight.

Additionally, I have worked in project-based Virtual Assistant and Appointment Setter roles, including supporting a real estate company, where I prepared buyer and seller offers and ensured all documents were complete and accurate before closing. I also have experience in data entry, researching and entering patient information for a private client with a strong focus on accuracy, confidentiality, and compliance.