Lanie

E-commerce Expert|CS Associate/Team Lead/Manager

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Overview

Looking for full-time work (8 hours/day)

at $9.97/hour ($1,920.00/month)

Bachelors degree

Last Active

June 10th, 2026 (yesterday)

Member Since

October 4th, 2021

Profile Description

* A results-oriented customer service manager with eight years of experience building and leading diverse customer care teams for several organizations.
* A proven track record of implementing innovative training programs to enhance the customer experience.
* Oversee a 25-person customer care team for multi-dollar company revenue, manage daily operations, and identify opportunities to improve the customer experience.
* Coordinate with the sales team to resolve escalated customer issues, ensure satisfaction, and build long-term relationships, contributing to a 20% increase in client retention.
* Lead the development and implementation of new customer service policies, SOPs, and quality standards, resulting in a 10% increase in customer satisfaction metrics.
* Created a new customer service script and delivered remedial training to enhance team performance, resulting in a 2-minute reduction in average response time.
* Implementing new guidelines to avoid problems with refunds, replacements, and returns.
* Offering new strategies for the improvement of chargebacks and disputes.

Top Skills

Marketing » Social Media Management

Experience: 5 - 10 years

Office and Administration » Email Management

Customer Support » Customer Relationship Management

Experience: 10+ years

Other Skills

Real Estate » Appointment Setting

Office and Administration » Microsoft Excel

Experience: 10+ years

Office and Administration » Data Entry

Experience: Less than 6 months

Office and Administration » Personal Assistant

E-Commerce » Inventory Management » Quality Control

Human Resources

Office and Administration » Transcription

Office and Administration » Travel Planning

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Banaybanay, Davao Oriental

Tests Taken: IQ
Score: 110: DISC
Dominance: 21%
Influence: 9%
Steadiness: 30%
Compliance: 39%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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