1. Adept with the use of performance management techniques such as the Developmental Action Plan and the Constructive Action Plan
2. Experienced in quality monitoring and accustomed to providing constructive feedback and coaching to agents
3. Aggressive in achieving business objectives, adaptable to change, performs well under pressure and can render extended work hours when needed
4. Supported several improvements and initiatives implemented to improve and sustain Client Service Level Agreements
5. Possesses strong analytical, problem solving, time management and people skills
6. Results, process, and performance-oriented
7. Strong communication, group facilitation and presentation skills
8. Proficient in the use of Microsoft applications (Word, Excel, Power Point)
9. With experience in basic Wordpress tools and themes
10. Proficient in spoken and written English
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.