Client Services Specialist

Overview

Looking for full-time work (8 hours/day)

at $0.28/hour ($54.55/month)

Bachelor of Science in Information Technology

Last Active

January 1st, 2015 (4176 days ago)

Member Since

January 1st, 2015

Profile Description

• Oversee the case using the Case Owner Dashboard to ensure that cased are delivered based on defined Service Level Agreement.
• Insufficiencies to the client and fulfill check as necessary.
• Qualify the report before dispatching to the client.
• Dispatch the reports to the clients.
• Provide feedback to relevant internal operations team.
• Proactively advice the client for any delays.
• Management and ownership of the client Service Level Agreement.
• First level of client escalation on a case level.
• Management and ownership of the client Service Level Agreement.
• Management of cases that are work in progress
• Updates an accurate billing and invoice pricing to the client
• Handles missing information for the candidate’s background screening investigation.
• Interacts with client and candidate’s to make requests and follow ups regarding their personal information and requirements
• Oversees and manages the end to end cycle of a search
• Identifies process gaps and shares the best practices or tips with the whole operations.
• Read Customer Policy Notes and check for any automatic Go-Ahead and any special instruction.
• Review Search notes and ensure all search notes are in correct process
• Review the search information
• Open the attachment and check for signed privacy consents and double check if the details match what the Candidate report. Check the Candidate's details. Confirm that all mandatory requirements to conduct the Database check are attached in SOPPS or were provided by the candidate.
• Initiate the Database Check
• Send Mail/Fax/ Email with accurate information and ensure correct consent form is attached. For Online Verification, input necessary data to generate the results.
• Confirm with vendor if request was received. Confirm next follow up date / expected completion date
• Update SOPSS with correct comments and formatting. Update MIS and complete Database verification
• Draft reports and ensure full quality and analyze checks starting from data entry team, data validation team, verification associates and case creation team.
• Analyze and validate details entered by the Data Entry Associate, accomplish data entry requests sent by Clients and the Client Relations Team within SLA and action data entry requests from the Client Relations team and answer queries pertaining to the data entry from both the Client and the Client Relations Team.
• Knowledgeable in computer organization, computer system installation, local area networking, internet/web application development, database management system and SQL development. Well-versed in using Operating systems such as Windows 98, Windows XP, Windows Vista, Windows ME, Windows 7 and in using Microsoft Office Applications such as MS Word, MS Access, MS PowerPoint and MS Excel, MS Outlook and MS Publisher. Also, knowledgeable in various programming languages and multimedia applications such as Turbo C Language, C++, Visual Basic 6.0, VB .NET, Visual Foxpro, Crystal Reports, Java, Javascript, HTML, Adobe Photoshop, Dreamweaver and Macro Media Flash.