I have been working in BPO Industry for almost 4 years now.I am now handling technical/sales position.My current account is one of the world's leading in technology.I support both US based and canadian based customers.As a technical support,I make sure that all technical concerns of my clients will be assisted properly. I diagnose,resolve technical issues and improve service performance by identifying solutions and most of all guide customers through corrective steps. I also do cross-selling/up-selling if needed. I did handle customer service/billing department in the past for a mobile accounts (both US based clients). I know that my skills,qualifications and experiences prove my ability to do the job properly.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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