Customer Service/Content Management/Training Specialist

Overview

Looking for full-time work (8 hours/day)

at $2.95/hour ($520.00/month)

2nd year College

Last Active

September 22nd, 2015 (3450 days ago)

Member Since

December 28th, 2014

Profile Description

A truly passionate team player with great experience, flexibility and adaptability. Striving for better results and a valuable contribution is always on top of the list.
PROFESSIONAL EXPERIENCE
May 31, 2014 - July 02, 2015
Team Manager
Sutherland Global Services Phils.
Job Description: Mainly responsible in driving the team’s performance through intensive coaching, implementing SMART action plans and evaluation of results. Ensured 100% compliance on the standard quality of service through audit of transactions.
November 2010 – May 30, 2014
Senior Specialist – Consultant Learning Services
Sutherland Global Services Phils.
Job Description: Highly experienced in facilitating new hire and up-skill training for the program supported. Revisited and revised training materials to ensure an up-to-date curriculum. Recommended and promoted action plans based on the results of the Training Needs Analysis using the ADDIE Instructional Design Model and the 5-Why Analysis.
April 2008 - November 2010
Consultant (Voice)
Sutherland Global Services
Job Description: Accommodated customers’ concerns pertaining to financial and online accounts while maintaining high quality of service and full compliance on the terms and agreement of the program. Appointed as Subject Matter Expert for Nesting classes.
April 2007 – March 2008
Travel Consultant (Voice)
AEGIS People Support (Formerly People Support)
Job Description: Assisted customers regarding travel itinerary concerns. Catered cancellation, booking and rebooking of global travel reservations. Coordinated customer concerns directly with the accommodating airlines, hotel and car rental services.
August 2004- January 2005
Service Crew/Cashier
Greenwich Pizza Corporation
Job Description: Took food orders, upsell and processed billing. Awarded as Best in Counter and Love For Customers value.
P.S. Asking price is fairly negotiable depending on the scope of work.