Tier 2 Technical Support/ Customer Service

Overview

Looking for part-time work (4 hours/day)

at $3.64/hour ($320.00/month)

4th Year First Semester (BSCS)

Last Active

July 25th, 2010 (5255 days ago)

Member Since

July 25th, 2010

Profile Description

My skills includes Basic knowledge in Networking, Internet issue troubleshooting may be wired or wireless connection, Sales and troubleshooting routers, servers, cable tv and gaming consoles.
As a Tier 2 Technical Support Engineer. I am responsible in attending to escalated tickets, doing callbacks using IP phone and doing a follow up to ensure guest's issues are being attended and resolutions are provided. Also handles supervisory calls if
team leader or back-up team leader is not available. I was also a back-up team lead in the previous account which also handles Internet Service Providers issue.
I also have intermediate knowledge in MS Office applications such MS Word, Power Point and Excel.
I was also working in a fast food chain as a Service Crew for 1 yr and a half. Being a service crew, I must make sure that the food was served in a fast and friendly way. Also makes sure that customers are given 100% customer service.