Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.20/hour ($1,000.00/month)

College Graduate

Last Active

December 22nd, 2014 (4193 days ago)

Member Since

December 21st, 2014

Profile Description

Team Leader (February 2008 – Present )
• Western Union Business Solutions
• MTBP/ MTAS account
• Prepaid Services account
JOB DESCRIPTION
• Manage a team of Support Specialists
• Handling customer enquiries and agent support requirements that facilitate the Western Union money transfer process.
• Responsible for achieving all KPI targets and other essential metrics for their team in individual & team level.
• Day to day real-time management of the team is required to ensure KPI's are met.
• Analysis of historical data to ensure KPI trends are identified and required adjustments made.
• To ensure high levels of Customer and Employee Satisfaction along with a balance of operational and production efficiencies.
• Provide training for new updates
Computer Skills
MS Office—Word, Excel, PowerPoint, MSAccess
Call Monitoring System (CMS)
IEX System
FIS Tool
I2C Tool
AS400
Denver Application
On Demand Application
Witness Quality Management Tool
Nice Monitoring System
WUCCSA
CSC Package
MPP/SPP/SPOT
Equifax
GP Lite; GP Plus; Client Manager; GT Exchange
Trainings Attended
Leadership 101:
Phase 1:
Fundamentals of Management
Phase 2: The Essential Practical Guide to Management
Phase 3: Leadership for Results
Phase 4:
Technical Knowledge
Phase 5:
Mandatory Online Courses
People Handling Skills (by GuthrieJensen)
Leadership is for everyone (Performance and Workshop)
Presentation Skills Training
IEX Training
Fraud and Awareness Training
Project Management Training
Privacy and Information Management Training
Performance Management Workshop
Situational Leadership Training
AML Online Training – iDrive
GPLITE Training (Global Payments for Business) – conducted by TGBP Team in Sydney, Australia