Customer Service & Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($500.00/month)

BS Business Management / Bachelor of Law

Last Active

January 27th, 2015 (3608 days ago)

Member Since

December 12th, 2014

Profile Description

I hold a degree in Business Management and also in Law.
I have 6 years experience in the BPO / Call Center industry and had handled several accounts, inbound and outbound campaigns dealing with accounts activation, technical support, billings and payments, sales, lead generation and profiling, customer service, back end processes, escalations, and case monitoring and/or resolution.
I have honed my customer service and communication skills over the years.
The last position I held was a team coach, where I help managed a talented team of customer service advocates and was also performing functions which pertains to quality assurance (QA) and likewise assisted the training department. I was doing a lot of administrative work as well and oftentimes assumed and functioned as the team lead or supervisor for the team. I am detail oriented and the tools I worked with were Windows, Excel, MS Word and PowerPoint.
Hard work, dedication, integrity, honesty and professionalism along with positive attitude have always been the attributes I maintained and intend to keep with utmost zeal.