Excellent Customer Service Representative; Virtual Assitant;

Overview

Looking for full-time work (8 hours/day)

at $1.88/hour ($363.64/month)

Bachelor of Arts in Political Science,

Last Active

January 22nd, 2015 (4153 days ago)

Member Since

December 9th, 2014

Profile Description

I'm working in a BPO Industry for more than six years now and i am an expert in dealing customer concerns. I was trained as a team coach in my previous company and doing administrative stuff. I'm into details and i love to work hard. I work on a schedule basis,thus time management is very important to me. I'm currently looking for jobs at home and I know that there is always room for improvement. I love to learned new things and work for a company that will enhance my skills. I am a goal seeker and
will do everything to accomplish the task that was given to me.
Employment History:
Technical Support Representative Convergys Philippines Inc.
June 2013 - Present
Account: AT&T U-verse
Description: Troubleshoot and resolve customer concerns regarding their TV, VoIP and internet services.Provide assistance regarding their billing information, payment modification and customer education. I usually resolve all their concern in first call basis and would dispatch a field technician if needed.
I also handle email related issues and make sure that before the call ends, i cover all of our member's concern and keep them satisfied with our service.
Customer Service Representatives Sykes Marketing Services Inc.
July 2010 - June 2013
Account: Ally Auto Financial Company (aka GMAC)
Description: As a Customer Service Representative, I provide assistance to our customers in regards to their billing information,title processing and lien releases of their automobile. I process Car Insurance related concerns and make sure that our customer is very satisfied with the service that we our providing and would retain as Ally customer up to the end of their contract.
Collections Agent ICT Marketing Services Inc
November 2008 - November 2009
We cater Nuvell Auto-Finance Company and provide services on our customer such as payment processing, saving accounts from hitting 30 day late and providing assistance to those customers who need
payment extension because of unexpected expenses or tragedy. We review customer credit report disputes and assist them in regards their auto-financing needs.