Operations Specialist for Rental Properties

I have 3+ years of experience in short-term rental operations, handling guest communication, reservations, payments, and day-to-day coordination across Airbnb and VRBO. I work remotely with on-site teams to manage maintenance, resolve guest issues, and keep listings accurate, helping deliver smooth stays and positive reviews.

I have 10+ years of hotel booking and front office experience, managing reservations, check-ins/outs, billing, payments, and guest requests using PMS systems like OPERA and AMADEUS. I’ve handled booking changes, refunds, and escalations while ensuring accuracy, service quality, and guest satisfaction in high-volume hotel environments.

I have 10+ years of customer service experience across hotels, travel, and short-term rentals. I handle guest inquiries, bookings, payments, and issues with a calm, friendly, and solutions-focused approach. I communicate clearly, resolve problems efficiently, and work closely with operations and maintenance teams to deliver a smooth, positive guest experience.

I have strong administrative management experience supporting daily operations, including documentation, data accuracy, payment processing, report handling, and coordination across teams. I’m detail-oriented, organized, and reliable in fast-paced, remote, and on-site hospitality environments.

I have 3+ years of Airbnb experience managing guest inquiries, reservations, payments, and refunds, while coordinating maintenance and resolving issues to ensure smooth stays, positive reviews, and repeat bookings.

I have 3+ years of VRBO experience handling reservations, guest communication, booking changes, payments, and refunds, while coordinating maintenance and resolving issues to ensure smooth stays and guest satisfaction.