Customer Service,LAN/WAN technologies,Technical support,Addressing customer issues,Customer satisfaction SQL server, troubleshooting, Server Windows Server
Workstation OS experience: Windows 95/98/2000/XP/Vista Hardware: Compaq an Dell, IBM, Compaq, Dell workstations and laptops Applications: Microsoft Word, Outlook, Excel, Power Point 2000/XP/2003, Microsoft Visio, Lotus Notes, Outlook, SMS, Mac, SAP Adobe Acrobat, Active Directory, Exchange, TCP/IP Oracle Database management, SQL, HTML, CSS, C A good working knowledge of all levels of helpdesk support. Excellent telephone manner and customer service skills.Able to diplomatically manage customer's expectation.
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