Overview
Looking for full-time work (8 hours/day)
at $5.68/hour ($1,000.00/month)
3rd Year College undergraduate
Last Active
November 25th, 2014 (3750 days ago)
Member Since
November 24th, 2014
Profile Description
As a salesforce.com Subject Matter Expert, I am responsible in ensuring that Case Management Processes are strictly enforced to maintain Client Based targets in the green. Being a technical lead, I need to demonstrate exemplary technical skills to support a team of 30 representatives and provide accurate resolutions to salesforce.com customers' inquiries and issues leading to customer satisfaction and retention. I also act as the liaison to any case escalations to higher tiers ensuring all avenues of the application have been tackled before handing a case over for further investigation or backend configurations.
I also have to be ahead in terms of salesforce.com major releases to make sure a smooth and seamless knowledge transfers and training are conducted to keep our representatives on top of the application.
Top Skills
Other Skills
Basic Information
- Age
- 25
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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