Article Writer and Web Researcher

I have 12 years of experience in Customer Support, helping customers resolve their concerns. My experience with customer support includes Level 2 technical support for SOHO devices, retail customer service for banking and finance, customer support via email for an e-commerce company, and assisting internal partners and retailers for a luxury brand company.

I have 4 -years of experience four years of experience in the E-Commerce sector, primarily focusing on roles related to Order Fulfillment Leadership and Customer Support responsibilities. Initially serving as a Team Lead for a Drop-shipping Company, I later transitioned to the role of Quality Assurance Team Lead. I was responsible for overseeing and assessing the quality of services provided to customers, evaluating the performance of the Order Fulfillment Team, and ensuring high standards of work in both fulfillment and support operations.