Quality Assurance and Customer Support

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

BS Animal Science

Last Active

June 24th, 2024 (254 days ago)

Member Since

November 23rd, 2014

Profile Description

I have 16 years of work experience in the fields of customer service, quality assurance, order fulfillment, market research, and a keen eye for detail, With a strong background in these roles I am confident in my ability to contribute to your team's success.
In my current role as an order fulfillment and customer support specialist. I played a crucial role in ensuring seamless order processing, shipment monitoring, and assisting customers with their order issues and concerns. My responsibilities included processing orders from our merchant partners and source merchants, resolving order issues, resolving tracking issues, updating customers with order tracking info, managing customer inquiries like returns, exchanges, refunds, assist with lost package claims, order status inquiries, assisting customer on questions about their product, resolving issues related to order fulfillment, and maintaining a high level of customer satisfaction. Through effective communication and problem-solving skills, I consistently exceeded performance metrics while ensuring a positive customer experience.
In my two and a half years of experience as a Quality Assurance Team Lead for the Order Fulfillment and Customer Support departments, I have established clear and measurable standards for customer interactions and client interactions, ensuring consistency in customer satisfaction. I have also refined processes and guidelines to streamline the team's operation and enhance efficiency. I have also facilitated training and development to ensure that agents are equipped with the necessary skills and knowledge that they need. We regularly monitor and audit tickets handled by the agents and identify areas of improvement. We gather customer feedback to understand their experiences and use this information to enhance our quality of work. In my previous job as a quality assurance lead, I oversaw the team's accuracy and efficiency performance.
The following are my key strengths:
Effective Communication: Ability to communicate with customers, internal teams, and third-party vendors to resolve issues promptly and efficiently.
Attention to Detail: Meticulous and being keen to details in ensuring accurate order processing and fulfillment, minimizing errors and delays
Customer Satisfaction: A track record of maintaining high levels of customer satisfaction through proactive problem resolution and a customer-centric approach.
Adaptability: Demonstrated ability to adapt to changing priorities and work collaboratively in a fast-paced environment.