Dynamic Virtual Assistant, Appointment Setter, Customer Service (voice/non-voice)

Overview

Looking for part-time work (4 hours/day)

at $681,826.14/hour ($60,000,700.00/month)

Bachelors degree

Last Active

June 16th, 2021 (1274 days ago)

Member Since

November 20th, 2014

Profile Description

I am a professional Teacher. For 7 years I was able to work in a BPO industry where I have played different roles, acquiring different skills and experiences. I gained responsibility in handling customer service as retention specialist, where I educate customers about their credit scores on how they will be able to increase it
and maintain a high score and proper education on bankruptcy. I also became a customer service representative in sales and telemarketing where I educate customers about the products and services for accounts like telecommunications, gadgets, computer laptops and even publishing books. My duties includes inbound and outbound calls to
provide billing information, porting in numbers, basic troubleshooting, and educate them on contract agreement as they extend their contracts with the company, assist customer online to let them view the different gadgets and accessories that would fit their lifestyle, set up appointments to interested authors and send proposals through email. I have also learned to assist customers as a telephone banker, where I handle inquiries and concerns in order to eliminate the need for clients to travel to the bank in person and as a collections specialist,where I gained responsibility in reviewing open accounts for collection efforts,making outbound collection calls in a professional manner while keeping and improving customer relations, resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner, collect customer payments in accordance with payment due dates, identify issues attributing to account delinquency and discuss them with management, review and monitor assigned accounts and all applicable collection reports and provide timely follow-up on payment arrangements