Administrative Assistant | General Virtual Assistant

I have over 7 years of experience as a Graphic Designer. I’m skilled in using tools like CorelDraw, Canva, Adobe Premiere Pro, and Lightroom to create marketing materials, digital graphics, and social media content.

I have over 4 years of remote customer support experience, primarily with U.S.-based e-commerce and service platforms. In my most recent role, I handled 60+ inquiries daily, where I assisted customers with booking, scheduling, cancellations, refunds, and issue resolution. I also worked as a Legal Live Chat Operator handling 50+ daily chats for multiple law firms, managing confidential client inquiries and appointment scheduling with professionalism and empathy. In my Executive Assistant role, I responded to client inquiries, managed communications, and ensured timely follow-ups across email and phone. I have experience using tools like Zendesk, Gmail, Slack, Shopify, RichPanel, and ChatGPT. I'm skilled at handling difficult customers with patience, resolving issues efficiently, and maintaining high QA scores. I'm comfortable working independently, following SOPs, and always aim to leave customers feeling heard and helped.

I have over 3 years of experience as an Executive Assistant and Administrative Staff. As an Executive Assistant at Baby's Computer Services, I managed calendar scheduling and meeting reminders, drafted and proofread business documents, and acted as a liaison between executives, staff, and clients, which helped improve workflow efficiency by 25%. I also coordinated cross-functional communication and ensured deadlines were met consistently. As Administrative Staff at a Local Government Unit, I drafted over 100 business documents with 100?curacy, encoded and managed financial data across multiple spreadsheets, and supported documentation for community programs reaching over 500 beneficiaries. I am highly organized, proactive, and comfortable handling sensitive information while maintaining confidentiality.

I have experience in social media management, primarily focused on content scheduling, engagement, and basic strategy. As a Layout Artist and Social Media Manager for an organization, I was responsible for creating and scheduling posts, managing engagement, and ensuring consistent branding across platforms. I also served as an Employee Engagement Site Enabler where I coordinated team communications and supported internal engagement initiatives. In my Executive Assistant role, I assisted with social media tasks including scheduling prepared content, managing content calendars, and graphic design using Canva.

As Administrative Staff at a Local Government Unit, I drafted and proofread over 100 documents daily with 100?curacy, encoded and managed financial data across multiple spreadsheets, and supported documentation for community programs reaching over 500 beneficiaries. I also maintained organized digital and physical filing systems, ensuring records were easy to access and up to date.