Technical Support Representative

Overview

Looking for part-time work (4 hours/day)

at $3.64/hour ($320.00/month)

College Graduate

Last Active

November 25th, 2014 (3671 days ago)

Member Since

November 17th, 2014

Profile Description

I'm a registered Nurse but I am not practicing my profession at the moment. After getting my license,
I worked for a Business Process Outsourcing company for five years as a technical support representative. We provide technical and network problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions. We interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues.