Throughout my experience in BPO industry, my communication and interpersonal skills have developed in a professional level. Promotion and commendations are experienced in every department where I am being assigned. My degree, BS in Commerce major in Banking and Finance have paved a way and helped me gain trust to have handled one of the biggest bank in the United States- JP Morgan Chase account. My job involves; people management, coaching, goal setting, call escalation, supervisory calls, customer complaints calls, retention, account remediation, bankruptcy processes, administering motivational programs that include incentives, contests and team performance programs. I have also an experience working as a Virtual Assistant in one of the biggest Real Estate in Australia. My tasks involves the following; client accommodation, filing, account creation,
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