I have 2 years of experience working as a technical support representative for an international company. I dealt with technical support/help desk support, customer service and as well as sales.
My main responsibility was printer technical support: assisting customers with their printer setup (whether it is via direct USB connection or wireless network), usage/ product features, output/printout clarity issues, hardware troubleshooting, maintenance and replacement.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.