As a call center representative, I answer incoming calls promptly and in accordance with established call -handling procedures.
Provide concise quality customer service in a professional and courteous manner to dealers and for our client. Resolves challenging issues such as: Billing, payments, credits or adjustments, new account activation, basic troubleshooting and sales. I have the skills of interacting with customer to determine their needs which provides customer a positive view about our clients, accurate information, timeliness and professional response on their call. I always wanted to encounter and resolves challenging issues by utilizing negotiation skills, sound judgment and proper composure while following all procedure in order to satisfy callers and able to deliver high quality customer driven services by representing our client in the most positive impression and unforgettable excellent customer experience.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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