Reputation Management | Customer Service Pro | Team Manager

I've worked as a Sales Development Representative at Outsource Accelerator, where I managed over 70 inbound B2B inquiries each week from businesses looking to outsource their operations. My role involved conducting discovery calls to understand each client's goals, budget, and hiring needs, then qualifying and matching them with the right service providers. I also maintained accurate records in HubSpot CRM and followed up with prospects through calls and email to keep opportunities moving through the pipeline. That experience strengthened my ability to build rapport quickly, identify high quality opportunities, and turn initial interest into qualified business conversations.

I've worked as a Sales Development Representative at Outsource Accelerator, where I managed over 70 inbound B2B inquiries each week and scheduled discovery calls with qualified prospects looking for offshore staffing solutions. My role involved understanding each client's business goals, budget, and hiring needs to ensure they were matched with the right service provider. In a previous role, I also conducted high-volume cold calling and appointment setting for content creators in the North American trucking industry, managing the entire process from initial outreach to onboarding. These experiences taught me how to build rapport quickly, qualify leads effectively, and consistently book high quality appointments that supported the sales pipeline.

I have over 7 years of experience managing calendars and coordinating schedules in client-facing and operations-focused roles. Most recently, as a Sales Development Representative at Outsource Accelerator, I scheduled discovery calls between qualified B2B prospects and outsourcing providers, ensuring calendars were aligned while balancing lead priorities and follow ups. In my previous roles in client success and team leadership, I also coordinated meetings, onboarding sessions, coaching schedules, and customer appointments, making calendar management a regular part of keeping operations organized, responsive, and on track.