Virtual assistant,customer service,

Overview

Looking for part-time work (4 hours/day)

at $3.77/hour ($363.64/month)

college

Last Active

November 13th, 2014 (4241 days ago)

Member Since

November 12th, 2014

Profile Description

>>order release 1
PCM
March 2014 – Present (9 months)NCR - National Capital Region, Philippines
*Ensure that all orders are processed in a timely manner.
*Verify information given by the customer in all the tools to prevent from releasing fraudulent orders.
*Take inbound calls from the queue.
*Make outbound calls to confirm an order.
*Checks the queue’s voicemail box.
*Compose and respond to customer’s/Sales and Manager’s emails.
*Release orders that are good to go and hold orders that needs in-depth verification.
*Participate in various Credit Dept. projects.
*Record, analyze, submit daily, weekly, monthly report and administer according to company’s systems and requirements.
*Review order book for orders in problem status daily and take corrective action as appropriate.
>>TELUS International Philippinescustomer service representative/mentor
TELUS International Philippines
January 2013 – February 2014 (1 year 2 months)
*providing good customer service experience
*resolving customer issue in a timely manner
*call monitoring and auditing with one and one coaching with the agent
*weekly and monthly team performance report with members of operations
>>Expert Global Solutionscustomer service representative
Expert Global Solutions
March 2011 – January 2013 (1 year 11 months)