Ensure that all server are up 24/7
Do maintenance
Do trend analysis
Do server patches via BladeLogic
Do server rebuild thru Altiris
Manage VM's thru Vcenter/VMWare
Communicate with the costumer with P1 and P2 tickets
Follow the ITIL process
Solve Incidents /Changes thru HP Service Manager
Support Windows NT,2000,2003,2008 and 2013 administration
Conduct Trend Analysis for Problem Record raise
Solved escalated incidents (CC to TS)
Familiarize with back-end connection to server such as HP Integrated Lights-Out
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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