Lyka

Pro-Active Ecommerce Specialist| Operations and Account Management

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Overview

Looking for full-time work (8 hours/day)

at $6.63/hour ($1,280.00/month)

Bachelor's degree

Last Active

July 6th, 2026 (4 days ago)

Member Since

August 22nd, 2021

Profile Description

4+ Years of Supporting E-commerce Brands through Marketplace Operations, Store Management, and Technical Support.

Stores: Shopify, Wordpress, Amazon, Walmart, Lowes, Home Depot and etc.

E-commerce Account Management:
| Order Fulfillment and Shipment Preparation
| Account Health Monitoring
| Storefront and Listing Creation and Optimization
| Inventory and Price Management
| Case Management and Proactive Resolution to Account Issues
| Support and Inter Department Coordination

Listing Optimization, Monitoring and Case Management
| Daily Monitoring of Active, Inactive & Suppressed ASIN
| Copywriting (Title, Bullets, Description)
| A+ Content (Design, Copies, Alt Text)
| A/B Testing Listing Elements
| Maximizing Listing Quality

Additional Key Skills on Brand Management:
| Order Fulfillment including Data Management
| Coordination with Warehouse Team
| Storefront Optimization
| Setting Up Deals, Promotions, Brand Tailored Promotions & Attribution Links
| Filing Cases for Reimbursement Request
| Account Health & Listing Monitoring
| Investigating & Resolving Policy Violation and Search Suppressions
| Customer Support: Inquiries, Replacements, Warranty, Returns & Refunds
| Negative Reviews, Feedback & Voice of the Customers
| Amazon Posts (Editing creatives, scheduling and publishing with captions)

Filing reimbursement cases on the following:
| Damaged & Lost Inventory
| Missing FBA shipment units
| Missing, Damaged products on removal orders

SHOPIFY:
| Storefront & Listing Optimization
| Product Upload
| Setting Up Discounts & Coupon
| App Integration
| Customer Support (Inquiries, Replacement, Return, Refund)
| Creating Digital Assets

MARKETPLACES I HAVE WORKED ON:
| Amazon (Seller and Vendor Central)
| Shopify & Wordpress
| Walmart & Ebay
| Etsy & Houzz
| Lowes, Home Depot & Macy's
| Faire & Abound

PLATFORMS for Processing Orders:
| Shipstation
| Veeqo
| Commecerhub (EDI)
| SPS Commerce (EDI)

Top Skills

E-Commerce » Amazon » Seller Central

Experience: 2 - 5 years

Managed full Seller Central workflows, including listing creation and optimization, inventory management, pricing adjustments, fulfillment, returns, and support.

E-Commerce » Logistics Coordination

Experience: 2 - 5 years

Prepared shipping documents and coordinated pickups and delivery schedules for Small Parcel, LTL, and FTL shipments. Worked closely with warehouse team, brokers and carriers, to avoid delays and resolve issues.

E-Commerce » Order processing » Order Fulfillment

Experience: 2 - 5 years

Drove end-to-end order processing across multiple platforms, ensuring accurate and timely fulfillment. Optimized workflows and collaborated with logistics and cross-functional teams to quickly resolve issues and enhance customer experience.