Group Leader | Project Manager | Ecommerce Specialist | Customer Service Experie

Overview

Looking for full-time work (8 hours/day)

at $7.49/hour ($1,440.00/month)

Associates degree

Last Active

June 26th, 2026 (yesterday)

Member Since

August 20th, 2021

Profile Description

Results-driven Operations and E-commerce Professional with 8+ years of experience in team leadership, customer service, and end-to-end business operations. Proven track record in managing workflows, improving customer experience, and supporting ecommerce platforms such as Shopify, Amazon, and eBay.

I have led teams of up to 70+ members across customer support, technical support, and ecommerce operations, consistently meeting KPIs such as CSAT, SLA, and resolution time. My experience includes handling order management, refunds, reships, and customer inquiries, while identifying process gaps and implementing improvements to increase efficiency and reduce errors.

In addition, I have hands-on experience as a Project Manager and Virtual Assistant—managing scheduling, client communication, estimates, and overall operations. I am highly organized, detail-oriented, and proactive, with a strong ability to build systems, streamline workflows, and ensure smooth day-to-day operations.

I thrive in fast-paced environments where ownership, problem-solving, and continuous improvement are valued. I take initiative, adapt quickly, and focus on delivering reliable results while maintaining a high standard of customer experience.

Key Achievements:

Led and managed teams of 70+ members across multiple business lines
Improved team productivity by 10% through process and KPI optimization
Reduced turnaround time and improved operational efficiency
Recognized as Best Team Leader for 2 consecutive years

Core Skills:
Operations Management | E-commerce Support | Customer Experience | Team Leadership | KPI Management | Project Management | Process Improvement | Shopify | Amazon | eBay | CRM Tools