I’m a back-office operations specialist with 10+ years of experience supporting banking, claims processing, data analysis, and customer service functions.
Most of my work has been behind the scenes—handling high-volume transactions, reviewing claims, maintaining accurate records, and ensuring processes run smoothly and efficiently. I focus on accuracy, consistency, and meeting performance standards in fast-paced environments.
I specialize in data analysis and reporting, with strong expertise in Microsoft Excel, including VBA macros automation to streamline repetitive tasks and improve workflow efficiency. I enjoy finding ways to make processes faster, cleaner, and more reliable.
I’ve worked with companies like Concentrix and Accenture, supporting banking, insurance, and healthcare operations while consistently meeting quality and productivity targets.
I’m currently open to opportunities in back-office support, virtual assistance, and operations roles where I can contribute and continue to grow.
Experience: 2 - 5 years
Experience: 5 - 10 years
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
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