Data Entry and Email Support

Overview

Looking for part-time work (4 hours/day)

at $2.27/hour ($200.00/month)

College Undergraduate

Last Active

November 7th, 2014 (3692 days ago)

Member Since

November 7th, 2014

Profile Description

Customer Service Representative
SPi Global
October 2012 – January 2013 Dumaguete City, Negros Oriental Philippines
Assist customers with billing inquiries
Resolve billing related concerns such as processing rebates, reactivating accounts after a temporary disconnect due to non payment, and processing payments
Troubleshoot internet connectivity problems such as slow and intermittent connections
Account activation
Assist in call escalations
Answer queries regarding services offered as well as sales and promos; suggesting other products and services that would fit their needs
Technical Support Representative
Convergys
November 2008 – October 2010 Bacolod, Negros Occidental Philippines
Resolve internet related problems such as no connectivity as well as slow internet connections
Assist in email creation as well as troubleshoot email related concerns such password resets and email client set up
Provide assistance in site use
Customer education through proper explanations and walk through in every step of the troubleshooting process
Live transfers to proper departments for misrouted calls or escalations
-Customer Satisfaction
-Query Resolution
-Customer Assistance
-Technical Support
-Billing Process
-Customer Relations
-Customer Retention
-Customer Support
-Customer Engagement