Customer Service

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

High school diploma

Last Active

March 21st, 2024 (30 days ago)

Member Since

August 17th, 2021

Profile Description

With over 8 years of extensive experience in the Business Process Outsourcing (BPO) industry, I have developed a diverse skill set across various lines of business (LOBs), including voice, non-voice, and email processes. Throughout my career, I have successfully handled both Customer Service Representative (CSR) and Technical Support Representative (TSR) roles, gaining a deep understanding of customer needs and providing efficient solutions.
In addition to my frontline roles, I have also served as a Quality Analyst for a period of 3 years. This experience allowed me to develop a keen eye for detail and a strong focus on process improvement. By meticulously analyzing operations, identifying areas for enhancement, and implementing effective strategies, I consistently achieved higher levels of customer satisfaction and operational efficiency.
I am highly proficient in utilizing various BPO tools and technologies, enabling me to adapt quickly to changing workflows and provide seamless support to clients and customers. My exceptional communication skills, both written and verbal, have consistently played a key role in building strong relationships with stakeholders and ensuring a positive customer experience.
As a dedicated professional, I am committed to delivering outstanding results and continuously exceeding expectations. I thrive in fast-paced, dynamic environments where teamwork, innovation, and excellence are valued. I am always seeking opportunities to learn and grow, and I look forward to leveraging my expertise to contribute to the success of an organization that shares my commitment to excellence and customer satisfaction.
If you are seeking a highly experienced BPO professional with a proven track record of delivering exceptional results, I would welcome the opportunity to connect and explore how my skills and expertise can benefit your organization.