Been in BPO industry for almost 5 years, Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations.
I've handled several accounts for US and UK campaign. I have experienced dialing Telecommunication, Business to business, surveys, lending loans, lead generation, order taking and non-voice accounts. I am also capable of doing quality control for sales.
I am very detailed focused and have a strong sense of aesthetics. Fast worker and very diligent, I will be pleased to work with you and get your projects see the light.
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