ADMIN ASSISTANT | SMM | EMAIL MARKETING  | PODCAST MNGR

Overview

Looking for part-time work (4 hours/day)

at $8.00/hour ($704.00/month)

College level

Last Active

April 22nd, 2024 (3 days ago)

Member Since

August 15th, 2021

Profile Description

• ESL TEACHER (English as Second Language) - TEFL Certified
I have two years of experience as an ESL teacher where I have taught English to students from Korea, Japan, and China. I have worked with students of different levels (beginner, intermediate, advanced) and different ages (kids to adults). I have helped my students acquire fluency in English and learn the formal grammar, vocabulary, and pronunciation of spoken and written English while also instilling confidence in the language common usage to comfortably and confidently express themselves in English. I tailor-fitted my teaching method to my student's learning styles, needs, capacities, and interests for effective learning. Additionally, I also helped in recruiting ESL teachers and in onboarding newly employed ESL teachers.

• CUSTOMER SERVICE SUPPORT
I have five years of experience in the customer service industry and have worked for Apple, Doordash, and MetroPCS. I provided excellent customer service support through a variety of channels (phone, email, chat) and met and even exceeded KPIs (Key Performance Indicators set forth by the company thus making sure that every customer interaction is a great experience for every customer. 

My daily tasks include:

- Managing customer's accounts (creating, deleting, updating details)
- Troubleshooting device and connectivity issues.
- Scheduling service appointments for devices needing repair or replacement.
- Analyzing and communicating details on customer's account billings
- Assisting customers with their concerns related to their account plan and app subscriptions and purchases.
- Assisting with payment disputes, late fee charges, refund requests, and payment arrangements.
- Assisting consumers, merchants, and drivers with order-related concerns.
- Answering FAQs
- Offering general customer service.

• VIRTUAL ASSISTANT
I have worked closely with CEOs and business owners of different industries, and have helped them achieve their goals, get them to the right audience, and simply make running a business easier. 

Below are the tasks I have helped my clients with:

a. Social Media Tasks
- Creating content on Canva and ensuring a cohesive online brand identity
- Posting and scheduling of content on different social media platforms (Facebook, Instagram, Tiktok, Youtube, and Twitter).
- Writing captions and SEO implementation
- Daily social media engagement
- Tracking and analyzing analytics, and providing a weekly report
- Basic video editing and creating of sizzle reels and videos from podcasts, zoom recordings, and blogs.
- Reaching out to Facebook to promote the client's product.
- Lead generation

b. Admin Tasks
- Updating of company's website through Squarespace and Wix
- Researching and data-entry tasks
- Scheduling of Zoom and Google Meet meetings
- Email and Calendar management
- CRM management
- Contacting people via email, phone, and text messages
- Creating presentations for client meetings
- Sending consultation schedule details to a certified consultant
- Sending connection requests on LinkedIn
- Funnel Building, Workflow, Membership, and Offer creating

c. Podcast Management Tasks
- Assists in Preparation for Podcast Launch (Helping with the topic, talking points, research data, and information)
- Guest Booking (Matchmaker.fm)
- Audio and/or Video Production (Descript)
- Social Media Promotion (Repurposing podcast recordings/videos to social media sites)

d. Email Marketing Tasks
- Email Marketing Preparing and Designing (Mailchimp, Zoho, Campaign Monitor, Active Campaign, and Vision 6)
- Managing subscribers list, tags, and automation sequences
- Adding, deleting, and editing contact details

Experienced in using the following tools:
• CRMs
(GoHighLevel, Core, Okta, Salesforce, Avaya, Five9, Stripe, iCloud Tool, MZ Support, & Oracle)
• Social Media Sites I managed
(Facebook, Instagram, Twitter, Youtube, & Tiktok)
• Communication Tools
(Zoom, Google Meet, Skype, Webex, Slack, WhatsApp, Telegram, Upgrade to see actual info)
• Project Management Tools
(Notion, Basecamp, Asana, ClickUp, and Trello)
• Graphics Creation Tools
(Canva, Clipchamp, Photoshop, Upgrade to see actual info, and Capcut)
• Email Marketing Tools
(Mailchimp, Convertkit, Zoho, Active Campaign, Revue, Vision6, and Campaign Monitor)
• Website Creating/Editing
(Squarespace and Wix)
• Time Trackers
(Timeproof and Hubstaff)
• Google Workspace/G Suite
(Drive, Gmail, Calendar, Docs, Sheets, Slides, Forms)
• Zapier
• Elevate
• Acuity
• Dropbox
• Anchor & Descript (Podcast)
•  EZS3
• Ontraport, Customerhub, Wordpress, Uphex

Additional Skills:
• Customer service, tutoring, administrative, and social media management skills
• Excellent communication skills both written and oral.
• Detail-oriented and highly organized
• Good problem-solving skills
• Highly trainable, fast learner, and eager to learn
• Can explicitly follow instructions easily
• Able to multi-task and prioritization
• Able to work under pressure and minimal supervision
• Great interpersonal skills and work ethics, and a team player
• Flexible and able to adapt to changes in work or duties