Senior Customer Service Associate

Overview

Looking for full-time work (8 hours/day)

at $1.44/hour ($272.73/month)

College level

Last Active

November 5th, 2014 (4242 days ago)

Member Since

November 4th, 2014

Profile Description

I worked as a Senior Customer Service Associate with 4 years.Here are my skills and job responsibilities i've held over the past four years.
Key Skills:
• Customer service oriented skills – ability to deal with irate customers using excellent interpersonal
communication skills.
• Understands new concepts easily – Fast learner
• Ability to handle stress
• Computer literate
• Reliable
• Can work under minimal supervision
Main responsibilities:
• Assisted customers with their queries and problems by phone and email.
• Helped customers place new orders easily.
• Forwarded important and serious matters to the seniors.
• Transferred urgent calls to the required departments quickly.
• Processed all payments made over the phone quickly and accurately.
• Established and maintained contacts with new and existing customers as per direction of the supervisor.
• Processed all customer requests regarding account suspension.
• Processed requests for credit limit increase and travel notifications.