Administrative Assistant, Team Leader, Customer Service

As an Administrative Assistant at Cocoon SDA Care Australia, I managed various administrative tasks to ensure smooth daily operations, including coordinating schedules, handling communications, and maintaining organized records. I assisted in managing appointments, preparing reports, and supporting the team in project execution, which developed my organizational skills and attention to detail in a fast-paced environment. My role required effective communication and problem-solving abilities, enabling me to collaborate with different departments and provide excellent support to both staff and clients, ultimately enhancing my ability to prioritize tasks and contribute positively to the organization’s overall efficiency.

I have effectively managed calendars and scheduling to ensure smooth operations, coordinating meetings and appointments while avoiding conflicts. My attention to detail and organizational skills allow me to adjust schedules as needed, demonstrating flexibility in accommodating changes. I utilize various scheduling tools to streamline processes and enhance team productivity.

As a Team Leader, I successfully managed and motivated a diverse team to achieve our goals and deliver high-quality results. I focused on coaching and developing team members through ongoing support and feedback, while also setting clear performance expectations and conducting evaluations to ensure continuous improvement. I fostered open communication, resolved conflicts, and optimized workflows to enhance productivity. Additionally, I prepared performance reports for upper management, contributing to informed decision-making. This experience has equipped me with strong managerial skills and the ability to inspire and lead teams effectively.