Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $1.14/hour ($100.00/month)

Bachelor in Secondary Education

Last Active

June 27th, 2016 (3203 days ago)

Member Since

November 1st, 2014

Profile Description

* Team Manager with 5 years of experience in Business and Management Operations.
* Responsible for overseeing the day-to-day operations, floor management, team building, operational management, Agent staffing/scheduling, reporting, with involvement in the hiring process.
* Manages assigned agents to meet performance, quality, end-user satisfaction and hour’s goal by providing guidance, support, and education according to company processes
* Coaches and counsel agents on their performance and offers sound recommendation to improve results and standard KPI’s.
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Conducts regular performance management to improve challenged members of the team
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Consistently analyzes agent performance and develops action plans to bridge gaps
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Ensures development of agents in the team through education, motivation and accountability
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Functions as an entity for call escalations
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Communicates updates to team members
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Ensures adherence to company and client set policies, procedures, standards, and guidelines
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Executes disciplinary actions as necessary
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Takes the lead in launching program initiatives assigned by the company
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Performs other related duties and assignments as required and as assigned by manager
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Manage and strengthen Client Relationship
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Responsible for daily, weekly, monthly reporting to Clients as per their requirement