I am a highly accomplished professional with diverse experience in the BPO industry with over 10 years of work in the Customer Service and Sales field.
I offer outstanding team leadership, behavioural management, and conflict resolution supported by my successful work as a Trainer handling telecommunications and different financial accounts.
Co-workers have regarded me as an exceptionally organized and disciplined individual who knows how to put fun in her work at the same time.
My core leadership qualifications include training and development, team building and leadership, time and behaviour management, operations management, cross-functional team coordination, project management, policy/procedure administration, coaching and performance improvement, and business planning.
My years of experience working in the industry have developed my knowledge and skill in using the different Microsoft Office tools.
I am very quick to learn and always strives to improve my work everyday.
My main goal is to be a valuable part of the company that I would be working for.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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