Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($700.00/month)

Computer Technology

Last Active

January 17th, 2023 (699 days ago)

Member Since

October 30th, 2014

Profile Description

I have been working as a call center agent for more than 10 years already. I had my first job as a Customer Service Representative for an International financial account (payment processor)- that serves more than 190 countries. My job includes answering the phone for inquiries regarding the status of the client's transactions, answering emails (business email). Given the fact that I worked for BPO, it is important for us to meet the required metrics such as our handle time ( talk time, and email time). We should be able to manage our time to talk to more clients without compromising the good customer service. We are also critical with our documentation as it has an effect/impact to the business as a whole. I lasted 2 years in said line of business.
My second job was still as a Customer Service Representative but this time, my responsibilities are: to assist clients to
creatively post their items online to attract more buyers, educate both buyers and sellers how to do business online, educate them about the terms and conditions (protection policy), track the status of the shipping online through the third party carriers like UPS, USPS, DSL, FEDex and etc.
My third job was with a financial institution. My task is to answer clients about their financial related concerns.
I am currently working as a tier2 technical support representative catering premium clients to assist them with their computer, mobile phones or smart gadgets to work.