Resourceful and results-driven Virtual Assistant with over 4 years of experience in customer service, lead generation, and collections support. Proven track record in cold calling, real estate lead follow-up, and high-volume collections for US-based accounts. Skilled at handling sensitive payment-related interactions while maintaining professionalism and accuracy. Adept at managing inboxes, calendars, CRM systems, and remote support tools. Tech-savvy, detail-oriented, and highly dependable in fast-paced virtual environments.
Experience: 2 - 5 years
Conducted daily cold calls for real estate clients using BatchDialer, qualifying motivated sellers and managing CRM lead pipelines.
Experience: 2 - 5 years
• Delivered billing and tech support for a major US telecom company via voice and chat channels. • Assisted customers with service upgrades, billing disputes, and account changes. • Achieved one of the lowest average handle times on the team, with a high rate of first-call resolution.
Experience: 1 - 2 years
• Provided chat and email technical support for a gaming client, maintaining a 95% resolution rate.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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