Overview
Looking for immediately work (8 hours/day)
at $10.78/hour ($2,080.00/month)
BS Accountancy graduate
Last Active
May 6th, 2026 (49 days ago)
Member Since
October 28th, 2014
Profile Description
Results-driven IT Operations Manager with 10+ years of experience leading global service desk operations, IT support delivery, and enterprise infrastructure across APAC and distributed environments. Proven track record in improving SLA/OLA performance, MTTR reduction, CSAT improvement, and operational efficiency.
Expert in ITSM (ITIL-based processes), incident management, escalation handling, and Jira Service Management (JSM). Strong leader with experience managing 24x5 support teams, driving continuous improvement, and implementing automation and data-driven solutions.
Top Skills
Other Skills
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Santa Rosa, Laguna
- Tests Taken
- IQ
- Score: 115
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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