I am a graduate of Political Science and after graduating I worked for a Korean Academy as a teacher while pursuing my Law School. But unfortunately times has been rough and I was forced to stop my studies and go back working to earn. I applied for a call center company in the Philippines and I was hired right away. I was a billing specialist and we were the first line of defense for all the questions thrown by our customer. The company is a cable company in the United States and we were trained to answer technical problems, do a little of product selling and most specially support and answer billing inquiries of our customers. After that I was employed as a Administrative Assistant for a Korean Academy, my job requires me to check the student's status, teachers working hours and their classes and also prepare their daily time record.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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