I have a total of 6 years of experience working in the call center industry, i was a sales supervisor and i was also a customer service supervisor for 2 years. i have handled a team of 20 people and have trained more than a hundred people. i have also handled special projects wherein i handled bottom performers and trained them to be top performers. my job there also includes coaching agents on a daily basis and identifying opportunities to improve the performance of my team. i also create daily and weekly reports using Microsoft Excel and Powerpoint presentations. i also have experience as a VA/Telemarketer wherein i talk to professionals like doctors,lawyers and business owners daily, my job there also includes sending out 150 emails daily to businesses that might be interested with my client's services, i also helped them in researching for company details and transferring them into an excel spreadsheet.
i also helped them in identifying areas that we need to focus on to improve the results that we are getting. i also created training modules for new hires and trained them for my client. i also worked for a company in Australia that provides SEO services to businesses, my job there was to sell different packages that they offer to decision makers. i have also attended several webinar sessions with David Sprague and his team focusing on how to set appointments and sell effectively.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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