Proficient in Microsoft Word, Powerpoint and Excel.
More than Six (6) years of employment under Business Process Outsourcing (BPO), with strong analytical skills and a broad range of Customer Service and Computer expertise.
More than 1 year experience as a Language and Communication Trainer.
Skills include:
Behavior Development
English Language Expertise
Individual and Group Training
Customer Service (Sales and General Care)
Exemplary problem-solving skills; able to identify the problems and implement corrective processes.
Computer Skills include: MS Project, Excel, Word; AutoPlan; Graphics, Spreadsheet; Powerpoint, FrameMaker, Lotus Notes. Familiar with HTML and SQL database queries.
Knowledgeable in project management tools, processes and techniques.
Established reputation for excellent over all through put score.
Strong communication, interpersonal and presentation skills.
Skilled communicator; able to synthesize and deliver complex information to diverse audiences.
Skilled in cultivating positive relationships with clients and colleagues; particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds. Fluent in English, Filipino, conversational in Japanese (Nihongo).
Strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line.
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