Cherry
I can be a trusted Virtual Assistant who could do multi-tasking
With Timeproof
Overview
Looking for part-time work (4 hours/day)
at $4.00/hour ($352.00/month)
Associates degree
Last Active
January 7th, 2025 (56 days ago)
Member Since
October 21st, 2014
Profile Description
I am an experienced Customer Support/Outbound and Inbound Representative for 6 years already. I was a Customer Support Supervisor in one of the Top Corporation Call Centers in the Philippines for 3 years and a half. I handled a team with at least 15 members/representative and mostly dealt with irate clients. My previous job experience was an Author Service Representative who assists authors and guide them in publishing their book and fulfilling their dreams as a publisher.
Calling clients, setting up appointments with the director and authors and also arranging a conference call is one of the fun and learning experience I had with my recent job. While working for this company, I developed my listening skill, learned to communicate effectively and delivered my task in a timely manner.
The qualities that I have make me confident that I can also help make the company grow.
Top Skills
Office and Administration » Quality Assurance
Experience: 2 - 5 years
As a Quality Analyst, I focus on improving chat performance for customer service teams. My key responsibilities include: • Chat Performance Monitoring: Analyzing chat interactions to ensure agents meet quality standards and identifying areas for improvement. • Test Plan Development: Creating and implementing test plans to enhance chat effectiveness and performance. • Weekly Calibration: Leading weekly meetings with clients and team leaders to review performance and align on quality goals. • Continuous Improvement: Using data and feedback to drive enhancements in chat processes and agent performance. • Reporting: Documenting findings and providing reports to support performance improvements. I’m dedicated to optimizing chat interactions and ensuring high-quality customer service.
Other Skills
Basic Information
- Age
- 44
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 115
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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