AI Automation Specialist | n8n | ChatGPT | API Integration | Ex-Medical Biller &

UnitedHealthCare – Billing & Claims Support (BPO) 1 year and 3 months - Handled patient billing inquiries, insurance claims, and payment posting with accuracy and efficiency. - Supported revenue cycle management by resolving claim denials and ensuring compliance with HIPAA regulations. - Delivered empathetic and professional communication to patients and providers, improving customer satisfaction scores. - Collaborated with cross-functional teams to streamline claim processing workflows, reducing turnaround time. - Gained expertise in healthcare systems, insurance policies, and regulatory adherence. Teletech – Technical Support Specialist (Verizon Fios) - Provided frontline technical support for Verizon Fios customers, troubleshooting internet, TV, and phone service issues. - Guided customers through step-by-step solutions, ensuring clear communication and minimizing repeat calls. - Documented technical issues and resolutions in CRM systems for accurate case tracking. - Maintained high first-call resolution rates and consistently met performance metrics. - Strengthened problem-solving and customer service skills in a fast-paced, high-volume environment.

During my time in the BPO industry, I gained valuable experience both in healthcare support and technical troubleshooting. At UnitedHealthCare, I worked directly with billing and claims processes, where accuracy and compliance were critical. I handled patient billing inquiries, processed insurance claims, and managed payment postings. This role taught me how to reduce denials and accelerate reimbursements by carefully reviewing details and ensuring everything aligned with HIPAA standards. It also strengthened my ability to communicate with empathy and professionalism, especially when guiding patients and providers through complex billing concerns. Later, at Teletech, I served as a Technical Support Specialist for Verizon Fios. In this role, I helped customers resolve issues with internet, TV, and phone services. I learned to troubleshoot step by step, explain solutions clearly, and document cases thoroughly. Working in a fast-paced environment sharpened my problem-solving skills and reinforced the importance of patience and clarity when assisting customers. Together, these experiences gave me a strong foundation in both healthcare operations and technical support. They taught me how to balance precision with customer care, adapt quickly to different systems, and maintain professionalism under pressure—skills that continue to guide me in my transition into medical billing and virtual assistant roles.