Executive Admin Officer, Real Estate ISA, L1 Xero Certified

• Prospect for new clients on a daily basis from various lead sources. • Respond and track inbound leads from callbacks - Input/manage client & lead databases (CRM). • Schedule appointments for the Acquisitions Manager. • Conduct lead follow-up & nurture leads until appointments are set. • Gauges the Sellers level of motivation regarding selling their home, in order to see if they are desperate to sell, open to selling, just curious about what price we would offer for their house or not interested in selling. • Maintains target levels of performance required by the client • Collect some basic information regarding the house, such as condition, occupancy status, rent amount if applicable, their asking price, and also run comparable (comps) to asses if the property is worth pursuing. • Task to book one of the acquisition people on an appointment to visit the house for sale • Skip tracing leads phone numbers and emails. Manage text messaging software as a marketing tool.

• Handle queries and customer complaints about their mobile phones and provide real-time resolution. • Increased efficiency and team productivity by promoting operational best practices. • Developed and updated databases to handle customer data. • Handled customers in fast-paced setting. • Delivered excellent customer service, resulting in excellent customer satisfaction rating. • Managed timely and effective replacement of damaged or missing products. • Recommended products to customers, thoroughly explaining details. • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. • Followed up with customers about resolved issues to maintain high standards of customer service. • Effectively communicated with customers about account changes, new products or services and potential phone upgrades. • Answer customer complaints about their bills and educate customers about billing, payment processing and support policies and procedures. • Delivered prompt service to prioritize customer needs. • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences • Exhibited high energy and professionalism when dealing with clients and staff. • Investigated and resolved customer inquiries and complaints quickly. • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

• Encodes the input/data online (Crime Incident Recording System) as reflected from the police blotter book. • Prepares and Updates data and submits monthly and weekly compliance of Case Monitoring System and Ten Print Cards. • Prepares date and Uploads mug shots and data to E-rogues Gallery. • Obtain arrested suspect’s information and fill-up booking sheet. • Assists Investigators in preparing Case Folders. • Updates data and status of Suspect and victims into the E-blotter and e-rouges System. • Updates status of warrants received, warrants issued. • Reviews and acknowledges all incoming online Subpoena and making sure that personnel were informed about their court duties. • Updates data and submits monthly and weekly compliance of Manhunt Charlie. • Issuing of police blotter extract/certification as requested by the complaint. • Updates data and submits monthly compliance of (QASVC) Quality Assurance Support to Victims and Complaints Report to Provincial Investigation and Detective Management Branch. • Assists Police Investigators in preparing documents for filing at the Prosecutor’s Office. • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. • Executed record filing system to improve document organization and management. • Adhoc tasks

• Skip tracing leads phone numbers and emails. Manage text messaging software as a marketing tool. • To provide sales and marketing support in building a pipeline of leads to meet business plans, quotas, and company objectives. Research, track, maintain and update leads.

Executive and administrative support; Calendar, inbox, and task management; Transaction coordination and document follow-up; Client file management and CRM organization; Communication and team coordination (Slack, Loom, Google Workspace, Trello, GHL); Process improvement and system organization;