Customer Service

Overview

Looking for full-time work (8 hours/day)

at $1.73/hour ($336.36/month)

Computer Technology

Last Active

July 11th, 2015 (3981 days ago)

Member Since

October 18th, 2014

Profile Description

As a contact service representative, I had over four years of front-line interaction with customers on billing, billing related issues, technical support of cellular phones and accessories as well as with health care. On my last job I was (Tier 2 associate) acting as the program point-of –contact for a US base healthcare account in a highly driven customer service environment. I have over 4 years’ experience in leadership and customer management with roles such as coaching, Up-training, mentoring and expedited claims processing.
Over the last 4 years I have been in and around projects that are mostly centered in customer care, customer management, promotions and sales locally here in the Philippines or across the United states via my customer contact center work.
My core competencies lies in providing total customer satisfaction and solutions to customer related concerns about a client's product and services through personal or over the phone customer interaction. Have outline job aids, policies and procedures in aid of production in order to provide the total customer satisfaction throughout the whole experience.