Property Manager / Service Accommodation / Social Media Manager

Property Management & Guest Support Specialist I have hands-on experience in short-term rental property management, supporting both guests and property owners to ensure smooth day-to-day operations. I specialize in managing listings across multiple booking platforms, handling guest communications, and coordinating with cleaning and maintenance teams to deliver an excellent guest experience. My experience includes: * Managing reservations across Airbnb, Booking.com, Vrbo, Expedia, and direct booking platforms. * Responding to guest inquiries, booking requests, and resolving issues promptly and professionally. * Coordinating check-ins and check-outs, sending arrival instructions, and managing guest guides. * Scheduling and communicating with cleaning teams to ensure properties are prepared to a high standard. * Coordinating with maintenance teams to resolve property issues efficiently and minimize guest disruption. * Handling reservation modifications, relocations, extensions, cancellations, and refunds when required. * Monitoring OTA inboxes, emails, and communication channels to maintain fast response times. * Managing property calendars to avoid double bookings and optimize occupancy. * Creating and improving Standard Operating Procedures (SOPs), checklists, and workflows for property operations. * Using property management systems such as Smoobu, Booking.com Extranet, Airbnb Host, ChargeAutomation, and other hospitality tools to streamline operations. I pride myself on being highly organized, detail-oriented, and proactive. My goal is to provide outstanding guest experiences while helping property owners maintain efficient operations and maximize their bookings.

Knowledgeable in using Fraud detection tools to identify unusual patterns or anomalies that may indicate fraudulent activities.