Virual Assistant / Email Chat Support

Overview

Looking for part-time work (4 hours/day)

at $4.77/hour ($454.55/month)

College Graduate

Last Active

October 15th, 2014 (4268 days ago)

Member Since

October 14th, 2014

Profile Description

WORKING EXPERIENCE: ACS, A Xerox Company
Documentation Manager - F&A Transition (January 2011 – present)
Lead the transformation of finance and administration documentation processes for an ACS client
Develop a detailed Documentation Plan describing task, resources and dependencies required for a successful process transformation.
Adopt ACS project management methodology and ensure all critical deliverables and project standards are properly identified in the Transition Plan.
Responsible for managing the client relationship.
Manage a library of documentation specialists in the different transition streams.
Work with Customer to evaluate the quality of documentation
Monitor project execution and coordinate project issues resolution.
Produce accurate project status reports in close collaboration with the designated project manager.
Review Desk Procedure Recordings from global sites
Draft Desk Procedures from the recordings
Ensure Documentation Standards are met
Handling 5 staff (Documentation Specialist)
Handled 5 projects (5 towers such as accounts payable, order to cash, fixed asset, meter reads and financial planning and analysis)
Sr. Recruiter / Lead Recruiter (June 2007 – December 2011)
Responsible for maintaining a database for leads/applicants to be scheduled for exam and interview.
Scheduling of candidates through e-mail,sms and do phone screening.
Coordinating and attending conference calls with local and international hiring managers for their staffing.
Preparing monthly recruiting stats for all sourcing avenues.
Regularly updating our job boards for current openings.
Handles 3 staff (1 Sr.Recruiter (indirect), 1 Recuiter and 1 Jr. Recruiter).
Responsible for daily and monthly reports for all applicants processed and endorsed.
Maintaining daily for all applicants processed.
Administer exams and conduct behavioral interviews.
Facilitate job offers and discuss on-boarding process.
Responsible in recruiting people for customer care, transaction processing, back-office, finance and accounting, architectural and engineering, support and administrative positions (rank in file to director).
Sent to Cebu to conduct recruiting activities (end to end process)
1st runner-up for International Recruiter of the year 2009 (ACS Global)
Customer Care Specialist (October 2006 – June 2007)
HR Assistant / Recruiter (March 2006 – October 2006)
Pinky Rose M. Nicol
17 Brgy. Alima St. Bacoor Cavite
+639178651935
acs_pinky@yahoo.com
skype id: phinxdear_14
Consolidation and filing government forms for transmittal.
Responsible for Architectural and Engineering (A&E) staffing.
Maintain and safe keep 201 file of respective employees.
Attends conference meetings and calls to support A&E group.
Responsible for maintaining a database for leads and applicants to be scheduled for exam and interview.
Administrative works.
Reason for leaving: End of contract
CITIFINANCIAL Customer Care Specialist (October 2005 – March 2006)
Reason for leaving: End of contract
TELEPERFORMANCE Customer Service Representative (March 2005 – August 2005)
Reason for leaving: Career growth
I/ACT (INSTITUTE OF ADVANCE COMPUTER TECHNOLOGY) Outbound Agent (December 2004 – March 2005) Reason for leaving: Account was dissolved / Company Closure