Telespecialist

Overview

Looking for full-time work (8 hours/day)

at $1.41/hour ($272.73/month)

College undergrad

Last Active

October 14th, 2014 (4255 days ago)

Member Since

October 14th, 2014

Profile Description

I worked in a BPO company for five years delivering extra ordinary customer care by responding to customers' concerns in their accounts while promoting our existing and new services. I actually took an IQ Test exam online with a score of 93, this tested the level of English grammar and vocabulary and my level is C2 (advanced/mastery) This is approximately equivalent to CPE, an IELTS band score of 9 or 120 at TOEFL iBT Time taken: 3 minutes, 19 seconds Date: 14/10/14.
I handled incoming as well as outgoing calls around the United States and I was also assigned for back-office tasks wherein I check and process customers' applications and requirements for the service. I have an average typing speed and basic computer literacy in MS programs such as excel and spreadsheets. I have a positive attitude, respect for others, and patience and I believe that these are very important as I deal with callers who are not always in a good mood; I don't only have to resolve the issues rendered to them but as well make customers happy and relieved by the end of the conversation.